Comcast Rates and Serviceability Automation Tool

Project overview
Company
Comcast
Project
Rates and Serviceability
Date
2019

Comcast provides various digital and communication services such as High Speed Internet, Home Security and Cable TV in markets across the US. As the market changes so do the various service rates. Customer care agents need to have the current rate for each market they cover. The Finance team needed to automate the process of updating Comcast Rates and Serviceability so that all stakeholders have access to the same data.

My Role

User Interviews
Information Architecture
Site Map design
Low fidelity Interactive Prototype/Wireframe
UI and UX design
High Fidelity Mockup Design and Asset Management
Design concept presentations to project team and management

Design Tools

Axure RP
Adobe Photoshop
Visual Studio Code
CSS
HTML


Simple & Easy Calculator

Project overview
Company
Comcast
Project
Simple and Easy Calculator
Date
2020

The Simple & Easy calculator is a tool that is designed to guide sales agents through the new Simple & Easy product construct in order to help them through conversations with new and existing customers. This web-based tool will give the sales agents a more detailed view of the Simple & Easy services and better call out associated discounts impacting customer orders and how they are applied.

My Role

Information Architecture
Site Map design
Low fidelity Interactive Prototype/Wireframe
UI and UX design
High Fidelity Mockup Design and Asset Management
Design concept presentations to project team and management

Design Tools

Axure RP
Adobe Photoshop
Visual Studio Code
CSS
HTML