Comcast Rates and Serviceability Automation Tool
Project overview
- Company
- Comcast
- Project
- Rates and Serviceability
- Date
- 2019
Comcast provides various digital and communication services such as High Speed Internet, Home Security and Cable TV in markets across the US. As the market changes so do the various service rates. Customer care agents need to have the current rate for each market they cover. The Finance team needed to automate the process of updating Comcast Rates and Serviceability so that all stakeholders have access to the same data.
My Role
User Interviews
Information Architecture
Site Map design
Low fidelity Interactive Prototype/Wireframe
UI and UX design
High Fidelity Mockup Design and Asset Management
Design concept presentations to project team and management
Design Tools
Axure RP
Adobe Photoshop
Visual Studio Code
CSS
HTML
Simple & Easy Calculator
Project overview
- Company
- Comcast
- Project
- Simple and Easy Calculator
- Date
- 2020
The Simple & Easy calculator is a tool that is designed to guide sales agents through the new Simple & Easy product construct in order to help them through conversations with new and existing customers. This web-based tool will give the sales agents a more detailed view of the Simple & Easy services and better call out associated discounts impacting customer orders and how they are applied.
My Role
Information Architecture
Site Map design
Low fidelity Interactive Prototype/Wireframe
UI and UX design
High Fidelity Mockup Design and Asset Management
Design concept presentations to project team and management
Design Tools
Axure RP
Adobe Photoshop
Visual Studio Code
CSS
HTML
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