ServiceNow Employee Support Portal
- Public Company Accounting Oversight Board
- Service Catalog Redesign
PCAOB’s ServiceNow portal serves as the communication tool between the Tech Support team and the board’s employees and contractors. My role in this project included facilitating and organizing user test sessions and also presenting the resulting UX/UI design recommendations to a cross functional project team. I was also actively involved in card sorting sessions and other user needs and behavior research activities such as focus groups and user interviews. Other activities included wireframe and prototype design, iconography evaluation and visual design enhancements.
User Interviews and Test Sessions
Low fidelity Interactive Prototype/Wireframe
User test findings and recommendations presentations to project team and management